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December Session

Hilton

Cara Suites

Trinidad & Tobago

Module A: Conflict Resolution Techniques Featuring Dr. Kim Alyn

Research shows that managers spend as much as 25 to 40 percent of their time dealing with conflict-related issues. Imagine what you could achieve if you could spend this time doing something else. The truth is, maybe you can. In this session, Dr. Kim Alyn shares techniques for effectively managing conflict so leaders can spend their time doing something else - something better.
Dr. Alyn is a popular international speaker, a best-selling author, and a specialist in inspiring managers to achieve more in their lives and their leadership.

Learning Goals

  • Understand the five common myths of conflict.
  • Identify the three primary types of conflict.
  • Overcome the six barriers to conflict resolution.
  • Apply the Dialogue Method of conflict resolution

Module B: Leadership Strategies Featuring Ron Crossland

How do you create purpose and meaning in an organization - something that captures the hearts of people and transcends the bottom line? Moreover, how do you get employees to embrace that shared purpose as their own? For effective leadership strategies we look to Ron Crossland. Ron Crossland is an expert in organizational performance and a top-selling author of such books as The Leader’s Voice and The Leadership Experience.

Learning Goals

  • Discover the three enduring strategies of leadership.
  • Apply the four attributes of authentic leadership.
  • Build a more engaged workforce by balancing control and initiative.
  • Inspire people and move them forward.
 
January Session

Hilton

Cara Suites

Trinidad & Tobago

Module A: Raise the Customer Service Crossbar Featuring Jack Mackey

Renowned author and speaker Zig Ziglar once told the story of an athlete who set a world record in a high jump competition. When he was asked how he did it, the athlete answered, “I threw my heart over the bar and the rest of me followed.” How can we create a similar attitude - and result - in our delivery of customer service? It begins with a good coach - like Jack Mackey. Jack Mackey is an executive with one of the world’s top consumer research companies. His insights on customer service, recovery and loyalty are based on personal experience and data from over 100 million customer transactions.

Learning Goals

  • Focus on results by asking "future-based questions."
  • Apply a four-step question technique to set proper direction.
  • Achieve better results through clear communication and delegation.
 

Module B: Deliver Results the First Time Featuring Andy Bounds

“The most serious mistakes are not being made as a result of wrong answers,” warned the great Peter Drucker. “The truly dangerous thing is asking the wrong questions.” If Drucker is right, then these are dangerous times indeed. With so much data and uncertainty weighing on our decisions, asking the wrong questions - to arrive at the wrong destination - are mistakes we can't afford to make. To help put us on the right course, we will hear from Andy Bounds. A communications expert, Andy Bounds has been honored as Britain's "Sales Trainer of the Year." His book The Jelly Effect: How to Make Your Communication Stick is a best-selling business classic.

Learning Goals

  • Focus on results by asking "future-based questions."
  • Apply a four-step question technique to set proper direction.
  • Achieve better results through clear communication and delegation.
February Session

Hilton

Cara Suites

Trinidad & Tobago

Module A: Lead Your Team Through Change Featuring Dr. Kim Alyn

“Efforts to change a company will not succeed against the will of its employees,” warned the chief executive of a Fortune 500 computer company. That’s a grave warning when you consider that employees distrust four out of every ve change efforts they hear. How can you change your company for the better in the face of odds like these? For the answer, we’ll hear from Dr. Kimberly Alyn. Dr. Alyn is a popular international speaker, best-selling author, and a specialist at inspiring executives to achieve more in their lives and their leadership.

Learning Goals:

  • Recognize the four primary reasons why people resist change.
  • Learn to effectively “sell change” by presenting benefits and overcoming objections.
  • More effectively involve others in the planning and implementation of change.
  • Become a “change architect” who is trusted by others.
 

Module B: Bridging the Multigenerational Gap in the Workplace Featuring Amy Lynch

Leaders who recognize the impact of the modern age-diverse workforce can also discover the key to overcoming negative stereotypes and build communication strategies to help bridge the gaps. The Multigenerational Leadership module introduces the advantages of having a wider range of experienced people working together and prepares managers to more skillfully and confidently lead such a team. Crestcom has collaborated with Amy Lynch, the highly-respected authority on Generational Intelligence. As a Crestcom faculty member, Amy will help you understand why it’s essential to change intergenerational behaviors so you can get results.

Learning Goals:

  • Learn how to identify generational stereotypes and better engage the skills on your team.
  • Illustrate how multigenerational communication and skills can bridge the gaps and provide better connectivity.
  • Develop an effective approach to attract, retain, and lead a multigenerational team.
March Session

Hilton

Cara Suites

Trinidad & Tobago

Module A: The Road to Negotiating Success Featuring Roger Dawson

Unpredictable. Combative. Destructive. These words were how chief executives in a recent study described their negotiation experiences—words that sound more like a description of warfare. The truth is, perhaps no other leadership skill offers a greater chance to make an immediate, bottom-line difference for your firm than the art of negotiation. To help us refine our techniques in this area, we’ll hear from Roger Dawson. Roger Dawson is the world’s leading authority on the art of negotiation. His course on “Secrets of Power Negotiating” is one of the best-selling audio business programs of all time.

Learning Goals:

  • Understand the role of negotiation in leadership situations.
  • Identify the characteristics of great negotiators.
  • Apply six strategic negotiation tactics.
 

Module B: Create a Blueprint for Team Success Featuring Mark Sanborn

The great industrialist and inventor Henry Ford said that, “Coming together is a beginning. Keepping together is progress. Working together is success.” So where do you begin? How do you build a great tream that will stay together, and work together to succeed together? Mark Sanborn has a plan to help. Mark Sanborn is a specialist and top author on leadership and customer service. He’s also one of the youngest people ever inducted into the Professional Speakers Hall of Fame.

Learning Goals

  • Discover how to create a team blueprint where everyone knows, understands and is committed to success.
  • Identify the essential characteristics of great team members.
  • Apply the four powerful attributes of blueprint communication.
  • Learn six keys to build and maintain an effective team.
April Session

Hilton

Cara Suites

Trinidad & Tobago

Module A: How to Inspire Innovation Featuring Ron Crossland

According to an executive survey, the fastest growing challenge in managing people today is driving innovation—generating more and better ideas and then putting those ideas to work. So how do you do it? How do you take good people performing ordinary tasks—big and small—and use innovation to do something extra-ordinary? Ron Crossland has his own creative ideas about this. Ron Crossland is an expert in organizational performance and a top-selling author of books such as The Leader’s Voice and The Leadership Experience.

Learning Goals

  • Inspire innovation in your company, department or team. • Understand the three barriers to innovation.
  • Discover ways to stimulate creative thinking.
  • Explore the Three Rules of Prototyping.
 

Module B: How to Create Consensus Featuring Andy Bounds

“Unresolved differences between people represent the largest reducible cost in many businesses, yet they remain largely unrecognized,” claimed a major business study. Why do we let people agree to disagree, when we accomplish so much more together? For help on this, we turn to Andy Bounds. How can we lead above all this noise? For the answer, we will learn ideas from Andy Bounds. A communications expert, Andy Bounds has been honored as Britain’s “Sales Trainer of the Year.” He is also the best-selling author of The Jelly Effect: How to Make Your Communication Stick.

Learning Goals

  • Learn to get more agreement from more people more often.
  • Understand the communicator’s first job in creating consensus.
  • Learn to accentuate the positive and eliminate the negative.
  • Understand when and how to address “Yeah but” concerns.
May Session

Hilton

Cara Suites

Trinidad & Tobago

Module A: The Leader's Mindset Featuring Dr. Nido Qubein

A major international business magazine has said, “Purpose is not nice. It’s not tame. It’s not a generic statement of goodness. Purpose is about sharpening your edges, drawing lines in the sand and declaring what you stand for.” So how about you? As a leader, what’s your purpose? What do you stand for? In this session, we look at these questions with the help of Dr. Nido Qubein. Dr. Nido Qubein has written more than two-dozen books, has been a board member of four different companies and is president of a major university.

Learning Goals

  • Learn to take the three steps to developing a leader’s mindset.
  • Identify the three sources of competence.
  • Develop the three key habits of a leader.
  • Know how to position yourself as an extraordinary leader.

Module B: Develop Effective & Devoted Employees Featuring Simon Bailey

Eighty percent of employees say that their #1 way to stay focused and motivated is by maintaining a positive attitude. Sadly, among two out of three employees, that positive attitude doesn’t exist. This offers an enormous opportunity for leaders to improve team performance. Simon Bailey can help. Since beginning his career with Disney Resorts, Simon Bailey has worked with 300 of the Fortune 1000 companies, he is the author of six popular books, and Meetings and Conventions magazine voted him their #1 keynote speaker ever.

Learning Goals

  • Build people - your most valuable asset.
  • Improve hiring and onboarding processes.
  • Practice three key strategies for creating devoted employees.
  • Use recognition as a powerful motivator.
June Session

Hilton

Cara Suites

Trinidad & Tobago

Module A: How to Improve Workplace Performance Featuring Mark Sanborn

Passion is defined as, “A deep, intense, driving emotion about a person or thing.”
In a world where 75% of people feel disconnected from their jobs, imagine the huge impact of helping employees to put more passion into the work they do. For the keys to this, we’ll hear from Mark Sanborn. Mark Sanborn is an expert and top author on leadership and customer service. He’s also one of the youngest people ever inducted into the Professional Speakers Hall of Fame.

Learning Goals

  • Apply the PDA Principle.
  • Discover the source of passion.
  • Balance passion and process.
  • Apply the “Five Ps” of remarkable workplace performance.

Module B: Increase Accountability & Responsibility Featuring Dr. Kimberly Alyn

In his play Twelfth Night, William Shakespeare wrote, “Be not afraid of greatness: some are born great, some achieve greatness, and some have greatness thrust upon them.” The questions this viewpoint presents to us are, “When we thrust opportunities for greatness upon the people we lead, what will they do with it? How do we help them to seize that chance?” Dr. Kimberly Alyn has some ideas about these questions. Dr. Alyn is a popular international speaker, a best-selling author, and a specialist in inspiring people to achieve more in their lives and their careers.

Learning Goals

  • Understand the impact of clear personal and organizational values.
  • Discover ways to help others clarify their values.
  • Implement a successful accountability tool.
  • Find ways to mentor people to higher levels of accountability.
July Session

Hilton

Cara Suites

Trinidad & Tobago

Module A: Stimulate Strategic Thinking Featuring Ron Crossland

When a financial news magazine asked executives what makes the world’s most respected companies truly great, the top factor they named was having a sound business strategy. While great strategic thinking may be the rarest of executive skills, Ron Crossland says the human brain is actually hard-wired to think strategically. In this session, he’ll show us how. Ron Crossland is an expert in organizational performance and a top-selling author of such books as The Leader’s Voice and The Leadership Experience.

Learning Goals

  • Identify the role of vision in strategic thinking.
  • Understand the importance of communicating a “coherent life story.”
  • Deliver “memories of the future.”
  • Overcome the four obstacles to reaching objectives.

Module B: Leadership Influence Through Emotional Intelligence Featuring Colleen Stanley

Emotional intelligence, a set of behaviors that can be developed through training and experience is considered one of the strongest predictors of leadership performance. In fact, some would say that emotional intelligence determines leadership potential in business today. To help us explore the impact emotional intelligence has in leadership, we have brought in Colleen Stanley, founder of Sales Leadership, Inc. and the Ei Selling System® as well as the author of Emotional Intelligence For Sales Success.

Learning Objectives:

  • Define production skills that help individuals and teams respond with reason rather than react when triggered by others.
  • Relate the application of emotional intelligence to higher performance.
  • Prepare leaders to mobilize people around a compelling vision through influence rather than by exercising authority.

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